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STRESS LESS

Q: RETURNS

product doesn’t work for your needs? Just contact us within 9 days of the posted delivery date or simply sign into your account and initiate a return!We accept returns or exchanges on domestic orders if the product is unused and in its original condition!Questions? Support@citymouseny.com

Q: Do you ship to my country?

We ship orders worldwide! Please note VAT is included in price of international orders/shipping at checkout and should not have additional fees upon arrival.

Q: Shipping time/ speed?

In-stock orders ship same or next business day. Most domestic orders arrive in 3-5 business days via first class mail. Tracking will be emailed to you upon initiation of shipment.

about your purchase!

parenting gear is specific to the individual, so please read over the following FAQ's to alleviate any concerns!

RETURNS

product doesn’t work for your needs?

Just contact us within 9 days of the posted delivery date or simply sign into your account and initiate a return!

We accept returns or exchanges on domestic orders if the product is unused and in its original condition!

Questions? Support@citymouseny.com

Do you ship to my country?

We ship orders worldwide!

Please note VAT is included in price of international orders/shipping at checkout and should not have additional fees upon arrival.

Shipping time/ speed?

In-stock orders ship same or next business day.

Most domestic orders arrive in 3-5 business days via first class mail.

Tracking will be emailed to you upon initiation of shipment.

What if my order arrives damaged?

If your order arrives with an issue please let us know within the first days of receipt so we can replace it!

Please opt into ROUTE so we can file a claim if necessary.

When will my Pre-order arrive?

Our products sell out fast and often so you may find you placed a preorder. This will have been marked clearly in several places as well as on the add to cart button, and will have an exact timeframe in which you can expect your order to ship! If there are additional delays we will send an email update!

real parents

real life

Love my new mom purse! Post baby life and now in our toddler era allows me to carry more stuff for myself. Love the checkers! So my vibe right now and I ended up with 3.
Emily

Perfect toddler mom bag! It holds all my daughter’s snacks, toys, and diapers with plenty of extra room. Definitely purchased for the wipes pouch and it didn’t disappoint highly recommend.
Shelby

Absolutely love! I have diapers,wipes,two changes of clothes, my full sized wallet, changing sheet and a burp cloth! I could easily still fit my phone and keys!!
Madison