Placeholder Skip to content

Cart

Your cart is empty

Refunds / Returns / Exchange Policy

Please read the following throughly and email support@citymouseny.com with any requests

-

At citymouse™, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a refund it within 7 business days of delivery receipt for a full refund. 

Please note that in order to qualify for a refund, the item must be unused and unopened and in its original condition. PLEASE NOTE: Return shipping must be paid by the customer.

-

We have enabled Route Order Protection And Tracking upon checkout  please add this feature to ensure protection for your purchases against theft, loss or damage  

-

REFUNDS AND EXCHANGES

Are honored if the item arrives damaged or in unusable condition and we are notified WITHIN 7 days of item marked as delivered.
Images of item in question must be sent NEXT TO THE SHIPPING LABEL upon receiving to support@citymouse.com to qualify for a refund.

LOST/STOLEN/MISSING PACKAGES

- Please contact the method of sending ie USPS. We are not responsible for missing packages that have been marked as delivered. 

CLAIMS VIA ROUTE:  if you enabled route protection you are often covered if an item is lost stolen or missing. CLiam’s via route have a time frame on processing. We have to wait until the claim window opens to process the refund. Please contact us support@citymouseny.com to inquire about a claim 

PLEASE OPT INTO ROUTE ORDER TRACKING UPON CHECKOUT.