Refunds / Returns / Exchange Policy

Please read the following throughly and email RETURNS@citymouseny.com with any requests

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At citymouse™, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it within 7 business days of delivery receipt for a full refund.

Please note that in order to qualify for a refund, the item must be unused and unopened and in its original condition. PLEASE NOTE: Return shipping must be paid by the customer.

 Citymouse®️is a small family run business, and we appreciate your support. If you have any questions or concerns about your purchase, please don't hesitate to contact us. We will do our best to resolve any issues and ensure that you are completely satisfied with your experience.

We have enabled Route Order Protection And Tracking upon checkout  please add this feature to ensure protection for your purchases against theft, loss or damage  

Refunds or Exchanges

- honored if the item arrives damaged or in unusable condition. Images must be sent upon receiving to returns@citymouse.com to qualify for a refund

Reshipments

- We reship if item is not marked as delivered/missing for 10 days past the estimated delivery date

Missing Shipments

- Please contact the method of sending. We are not responsible for missing packages that have been marked as delivered.

PLEASE OPT INTO ROUTE ORDER TRACKING UPON CHECKOUT.