Frequently Asked Questions

our mini diaper bag may be small but it can hold a lot! the most common reaction we get from customers is how surprised they are at what they can fit inside

some things we normally pack for our babies + toddlers are the following:

• 2-3 full size diapers or a jool potty - usually both can fit!
• traveling pack of wipes or the OXO container
• sippy cup or bottle in the corner bottle sling
• snack/toy/pacifier in the magnetic close pocket
• four credit cards
• change of clothing
• changing sheet 
• cell phone

Please do not hesitate to reach out to us at support@citymouseny.com  with any quality issues or concerns. If you can send photos or a video of the issue, this is always helpful in expediting the process of finding you a solution.

This particular model of diaper bag does not provide an insulated drink holder. If you wish to keep a bottle chilled, you can fit an ice pack beneath the drink sling. Please join our mailing list for info on our next bag design drop which does feature an insulated bottle holder.

what size is your bag and straps?

• our bag is 13" across and 8" height at the tallest portion, 3" wide at the widest portion
• straps extend up to 56" long and are adjustable

What is the citymouse™ mini sling crafted from?

• our mini sling is made from regenerated nylon which is woven using plastics found polluting our ocean
• our straps are either jacquard or a cotton blend
• our items are manufactured overseas

we strive for complete customer satisfaction but operate as a small business (not amazon!)

we do accept returns but are strict on the requirements:

• we must be notified of a return request within 7 days of posted delivery date. 
• please email us support@citymouseny.com with questions or concerns with your order or to request a return
• items must be in complete ORIGINAL condition - not worn, not used. 
• customer is responsible for return shipping to new york city tracking must be available to us to track the return
• once item is received  a full or partial refund will be issued to the original payment method 

how to care for your diaper bag:

• we highly recommend hand washing your mini sling bags with soap and warm water to oreserve the integrity of the water proof shell
• you can wash in the washing machine but should use a garment bag to preserve the rubberized logo
• lay flat to dry

All in stock items will ship same or next business day. Economy domestic shipping is free for our customers in the US and typically arrives within 2-5 days. All items ship from NYC.

We do offer international shipping to Canada at the moment.